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Clean, gray, and contaminated water

Nationwide

Category 3 Water Cleanup in the United States

Our guided-recovery team contains and removes Category 3 water, then cleans, sanitizes, and disposes of materials that cannot be safely restored.

  • Restoration phone support around the clock
  • Residential and commercial loss response
  • Measured extraction, cleanup, and drying
  • One restoration team from assessment to dry standard

Call (866) 736-0707Browse services

Signs to look for

When to call us for category 3 cleanup

With clear direction, if you notice any of these problems, call us before water has more time to spread into nearby materials.

Route: the water carries sewage or came up a sewer line

From cleanup toward a fresh start, this is the route people already know, and it is unambiguous.

Route: the water came in from outdoors at ground level

For a smoother recovery, surface water that crossed soil or pavement is treated as Category 3.

Route: the water contacted contamination on its way

As the property gets back on track, the path counts as much as the origin.

Route: it stood long enough, in a warm enough room, to degrade

From cleanup toward a fresh start, lower category water climbs the scale as it sits, and warmth speeds that up.

Route: there is decaying organic material in the water

As the property gets back on track, a dead rodent, a nest or heavy insect activity in standing water is a recognized Category 3 route.

Route: nobody can identify where the water came from

As the property gets back on track, an unidentified source is assessed at the top of the scale until it is named.

What happens

How we handle category 3 cleanup

Our guided-recovery team adjusts the work to what got wet, how far the water traveled, and which materials can be saved.

The category determination, written down with its evidence

As the property gets back on track, source, path, elapsed time and room temperature are recorded with photographs.

The class of loss assessed as a separate question

For a smoother recovery, we measure how much of the total surface area of the space is wet porous material.

Entry safety before the protocol starts

As the property gets back on track, circuits serving the space are switched off at the panel, from dry footing, before the first crew member enters.

Sealed work area at the boundary with controlled airflow

As the property gets back on track, barriers, air scrubbing and a doffing station separate the affected area from the rest of the building.

Respiratory protection as baseline, not as an upgrade

With clear direction, on a Category 3 recovery guide, respiratory protection is worn as standard along with suits, boots, gloves and eye protection.

Recovery guide written line by line from the determination

As the property gets back on track, each item on the estimate traces back to the category call that justified it. For a smoother recovery, that is what makes a recovery guide reviewable rather than a take it or leave it number.

Talk with a restoration specialist

Water loss in the United States?

Describe the source, the impacted rooms, and when you first noticed the damage.

Call (866) 736-0707

What to expect

What to expect from our guided-recovery team

For a smoother recovery, here is how we usually handle category 3 cleanup near the United States.

  1. 1

    Walk us through where the water started and what it crossed

    From cleanup toward a fresh start, source and path answer most of the category question before anyone arrives.

    Your call
  2. 2

    Write down when you last saw that floor dry

    From cleanup toward a fresh start, elapsed time is a category input, and nobody can reconstruct it later.

    +5 minutes
  3. 3

    Everyone out, and the circuits off, before anyone disturbs anything

    For a smoother recovery, people and pets out of the affected area, then power to it switched off at the panel from dry footing.

    +10 minutes
  4. 4

    Leave the scene as it is, because the scene is the evidence

    For a smoother recovery, do not mop, bin anything or move contents around.

    +15 minutes
  5. 5

    The determination interview, done room by room with you

    With clear direction, we trace the source and path, fix the timeline, take room temperature and humidity, and photograph the evidence.

    On arrival
  6. 6

    Category recorded, then the class assessed separately

    As the property gets back on track, the category goes in the file with its evidence.

    First hour on site
  7. 7

    Protocol matched to the category before work begins

    As the property gets back on track, sealed work area, respiratory protection and the disposal route are set because the category requires them.

    First hour on site

Understanding the cost

What can affect the price

With clear direction, we explain the recommended work and price before you approve the job. With clear direction, these examples show what may change the estimate.

Common situationWhat the estimate may includeTypical range
Category 3 cleanup in one room or a small area, removal, cleaning and disinfectionFor a smoother recovery, national estimate.$2,000 to $4,000
Category 3 cleanup across a finished lower level, removal, cleaning, flood cut and dryingFor a smoother recovery, national estimate for a full contaminated level with disposal and multiple drying zones.$7,000 to $18,000
Category 3 cleanup priced by affected areaFrom cleanup toward a fresh start, national estimate for measured affected area at the top of the contamination scale.$7 to $15 per square foot
Category 2 cleanup priced by affected areaFrom cleanup toward a fresh start, national estimate for soiled water, where cleaning and cushion disposal are added to drying.$4 to $9 per square foot
Category 1 cleanup priced by affected areaFor a smoother recovery, national estimate for clean water, where most materials are dried in place rather than removed.$3 to $7 per square foot
Flood cut drywall and insulation removal, per square footWith clear direction, national estimate for cutting, removing and bagging contaminated wall material and insulation.$1.50 to $4.00
After hours or overnight dispatch chargeFor a smoother recovery, national estimate for an out of hours dispatch, ahead of any cleanup pricing.$100 to $400
  • Which category the water is placed in
    As the property gets back on track, category 1 is extraction and drying. As the property gets back on track, category 2 adds cleaning and cushion disposal.

  • How much of the space is wet porous material
    For a smoother recovery, this is the class question and it prices separately from the category.

  • How far the category escalated before anyone called
    With clear direction, a loss caught as Category 1 and dried is a fraction of the same loss assessed as Category 3 on day three.

  • Height of the wet line on the walls
    For a smoother recovery, this drives drying difficulty, because a taller wet line means more wet surface and more cavity to dry.

  • Low permeance materials in the assembly
    With clear direction, hardwood over a subfloor, plaster, or a concrete slab holds bound water that leaves slowly.

  • Whether the determination is documented
    From cleanup toward a fresh start, a documented category is approved and paid.

Why timing matters

What can happen when the area stays wet

As the property gets back on track, water can keep moving into nearby materials even when the surface looks dry.

Categories only move in one direction once water is down

From cleanup toward a fresh start, water never improves on its own.

The recovery guide grows with the category, not with the water volume

As the property gets back on track, moving up a category adds sealed work area, protection, disposal and material removal.

Class is a separate question that delay also makes worse

From cleanup toward a fresh start, as water migrates it wets more of the total surface area of the space, including walls and ceilings.

Vulnerable occupants carry the exposure

With clear direction, infants, older adults, pregnant household members and immunocompromised people are the reason the standard allows an elevated response.

Helpful service information

What to know about category 3 cleanup

For a smoother recovery, start with the short explanation. As the property gets back on track, open a card if you want a little more detail.

What is happening inside the property

With clear direction, it sorts water by contamination into three brackets.

Read the explanation

As the property gets back on track, the category scale comes from the IICRC S500 standard, which is the reference document professional restorers work to.

How the next step is decided

From cleanup toward a fresh start, category is about the water.

Read the explanation

As the property gets back on track, category and class get confused constantly, and the difference is genuinely useful.

What may change the work

For a smoother recovery, category is assessed at the time of the inspection, not at the moment of the leak.

Read the explanation

As the property gets back on track, deterioration over time is the part homeowners are rarely told about.

Help near you

Category 3 Water Cleanup near the United States

Choose your area below, or call (866) 736-0707 and describe what happened.

Available in Alabama

Category 3 Water Cleanup in Alabama

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Available in Alaska

Category 3 Water Cleanup in Alaska

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Available in American Samoa

Category 3 Water Cleanup in American Samoa

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Available in Arizona

Category 3 Water Cleanup in Arizona

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Available in Arkansas

Category 3 Water Cleanup in Arkansas

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Available in California

Category 3 Water Cleanup in California

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Available in Colorado

Category 3 Water Cleanup in Colorado

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Available in Connecticut

Category 3 Water Cleanup in Connecticut

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Available in Delaware

Category 3 Water Cleanup in Delaware

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Available in District of Columbia

Category 3 Water Cleanup in District of Columbia

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Available in Florida

Category 3 Water Cleanup in Florida

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Available in Georgia

Category 3 Water Cleanup in Georgia

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Available in Guam

Category 3 Water Cleanup in Guam

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Available in Hawaii

Category 3 Water Cleanup in Hawaii

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Available in Idaho

Category 3 Water Cleanup in Idaho

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Available in Illinois

Category 3 Water Cleanup in Illinois

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Available in Indiana

Category 3 Water Cleanup in Indiana

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Available in Iowa

Category 3 Water Cleanup in Iowa

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Available in Kansas

Category 3 Water Cleanup in Kansas

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Available in Kentucky

Category 3 Water Cleanup in Kentucky

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Available in Louisiana

Category 3 Water Cleanup in Louisiana

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Available in Maine

Category 3 Water Cleanup in Maine

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Available in Maryland

Category 3 Water Cleanup in Maryland

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Available in Massachusetts

Category 3 Water Cleanup in Massachusetts

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Available in Michigan

Category 3 Water Cleanup in Michigan

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Available in Minnesota

Category 3 Water Cleanup in Minnesota

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Available in Mississippi

Category 3 Water Cleanup in Mississippi

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Available in Missouri

Category 3 Water Cleanup in Missouri

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Available in Montana

Category 3 Water Cleanup in Montana

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Available in Nebraska

Category 3 Water Cleanup in Nebraska

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Available in Nevada

Category 3 Water Cleanup in Nevada

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Available in New Hampshire

Category 3 Water Cleanup in New Hampshire

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Available in New Jersey

Category 3 Water Cleanup in New Jersey

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Available in New Mexico

Category 3 Water Cleanup in New Mexico

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Available in New York

Category 3 Water Cleanup in New York

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Available in North Carolina

Category 3 Water Cleanup in North Carolina

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Available in North Dakota

Category 3 Water Cleanup in North Dakota

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Available in Northern Mariana Islands

Category 3 Water Cleanup in Northern Mariana Islands

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Available in Ohio

Category 3 Water Cleanup in Ohio

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Available in Oklahoma

Category 3 Water Cleanup in Oklahoma

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Available in Oregon

Category 3 Water Cleanup in Oregon

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Available in Pennsylvania

Category 3 Water Cleanup in Pennsylvania

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Available in Puerto Rico

Category 3 Water Cleanup in Puerto Rico

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Available in Rhode Island

Category 3 Water Cleanup in Rhode Island

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Available in South Carolina

Category 3 Water Cleanup in South Carolina

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Available in South Dakota

Category 3 Water Cleanup in South Dakota

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Available in Tennessee

Category 3 Water Cleanup in Tennessee

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Available in Texas

Category 3 Water Cleanup in Texas

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Available in U.S. Virgin Islands

Category 3 Water Cleanup in U.S. Virgin Islands

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Available in Utah

Category 3 Water Cleanup in Utah

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Available in Vermont

Category 3 Water Cleanup in Vermont

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Available in Virginia

Category 3 Water Cleanup in Virginia

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Available in Washington

Category 3 Water Cleanup in Washington

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Available in West Virginia

Category 3 Water Cleanup in West Virginia

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Available in Wisconsin

Category 3 Water Cleanup in Wisconsin

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Available in Wyoming

Category 3 Water Cleanup in Wyoming

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Common questions

Questions about category 3 cleanup

What is Category 3 water?

From cleanup toward a fresh start, grossly contaminated water that can contain harmful agents. With clear direction, under the IICRC S500 standard, it covers sewage, water from outdoors at ground level, water that contacted contamination on its way, and lower category water that degraded over time.

What are Category 1, 2 and 3 water?

With clear direction, category 1 is clean water from a sanitary source such as a supply line. As the property gets back on track, category 2 is water carrying significant soil, such as appliance discharge or drain water.

What is the difference between category and class?

From cleanup toward a fresh start, category describes what is in the water. For a smoother recovery, class describes how hard the space will be to dry, based on how much of its total surface area is wet porous material.

How are the classes of loss defined?

With clear direction, by how much of the total surface area of the space, meaning floor, walls and ceiling together, is wet porous material.

Can Category 1 water become Category 3?

With clear direction, yes, and this is the part most people are never told. For a smoother recovery, clean water picks up soil and grows bacteria as it stands, so it is treated as Category 2 within about a day and Category 3 beyond about two days.

For a smoother recovery, my adjuster said Category 3. What does that mean for me?

From cleanup toward a fresh start, it means the estimate should include sealed work area, protective equipment, removal of absorbed porous materials, documented disposal and a cleaned and dry release.

Does Category 3 mean everything in the room is thrown away?

From cleanup toward a fresh start, no. With clear direction, the category condemns porous material that absorbed the water, not the contents of the room.

Talk with a restoration specialist

Water loss in the United States?

Describe the source, the impacted rooms, and when you first noticed the damage.

Call (866) 736-0707

Areas we serve

Water-damage help across the United States

Identify your state to reach renewal process guided review, extraction, cleanup, and drying service in your area.

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Call (866) 736-0707